Loxley Chase

The following is CQC's published account of its assessment, published 2 July 2026. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 13 May to 9 June 2026. The service is a care home providing support to older people and people living with a dementia. This assessment was carried out as the service has not been assessed since it registered with CQC.

Risks to people were assessed and monitored. Regular checks of the premises and equipment took place to ensure they were safe to use. Medicines were managed safely. Staffing levels were monitored to ensure people received safe support, though these had not identified the need for additional staff overnight. The provider addressed this issue during the assessment by increasing night staffing levels. Staff were supported with regular training, supervision and appraisal. Effective infection prevention and control systems were in place.

People’s needs were assessed and regularly reviewed to ensure they received effective support. Staff obtained people’s consent before delivering support, though in some cases the recording of this was not consistent. People received effective support with eating and drinking. Staff worked with healthcare partners to maintain and promote people’s health and wellbeing.

People received personalised support based on their assessed needs and choices. Care plans were being updated to improve how they recorded person-centred information. Feedback was sought and acted on. People were supported to access information and make their voices heard. Systems were in place to help people make future plans for their care.

A range of audits was carried out to monitor and improve standards. People, relatives and staff spoke positively about the culture and values of the service. Leaders were visible at the service and were described as approachable. Staff worked in successful partnership with others to develop and improve the service.