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Ordinary Life Project Association - 5 St Margaret's GardensWiltshire

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Rated:Requires ImprovementResidential

Ordinary Life Project Association - 5 St Margaret's Gardens

5 St Margaret's Gardens, Melksham, Wiltshire, SN12 7BT
01225709691
Care Type

Residential Care

Assessment date

4 January 2024

Provider

Ordinary Life Project Association(The)

Beds

4 beds

Rating history

  1. GoodNov 2016
  2. GoodMar 2018
  3. Requires ImprovementAug 2024

Rating dropped from Good to Requires Improvement in 2024.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Ordinary Life Project Association(The), which runs 7 care homes in England: 6 rated Good and 1 Requires Improvement.

Average care home fees in the South West: £1,170 a week for residential care and £1,472 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

  • This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
  • How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Ordinary Life Project Association - 5 St Margaret's Gardens

5 St Margaret's Gardens is a residential care home in Wiltshire run by the Ordinary Life Project Association, providing support to people with a learning disability. Further details on the service can be found in the CQC findings below.

5 St Margaret's Gardens is a care home providing support to people with a learning disability. The CQC assessed the service against safe, effective, caring and responsive standards and found four breaches of legal regulations, relating to safe care and treatment, person-centred care, safeguarding and staffing. The provider has been asked for an action plan to address these concerns.

People living there generally spoke positively about staff, though some raised concerns about agency staff and limited opportunities to go out. Relatives described the home as happy, with good staff, though inspectors found room for improvement across most areas assessed, with caring the one area rated good.

Source: CQC assessment, 2 August 2024

Specialist Care

DementiaLearning disabilitiesMental healthOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service
Care home service without nursing
Registered capacity
4 places — this is not a vacancy count
Registration checked
Registered · SN12 7BT

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Learning disabilities; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 2 August 2024. Assessment date recorded: 4 January 2024.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 2 August 2024. References to “we” mean CQC. It describes findings at that time.

5 St Margaret’s Garden is a registered care home providing support to people with a learning disability. An assessment was conducted to review safe, caring effective and responsive statements which started on 11 January 2024 with an on site visit. We continued the assessment by further on site visits and by gathering data off site. This was concluded on 12 February 2024. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right Support, Right Care, Right Culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We assessed a total of 7 quality statements from the safe, effective, caring and responsive key questions and found multiple areas of concern. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. We found 4 breaches of the legal regulations in relation to safe care and treatment, person-centred care, safeguarding and staffing. We have asked the provider for an action plan in response to the concerns found at this assessment.

Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement

Questions prompted by these ratings

  • Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
  • Effective: How are staff training, nutrition and health outcomes checked now?
  • Responsive: How are care plans, activities and complaints adapted to each resident?
  • Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Ordinary Life Project Association - 5 St Margaret's Gardens's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Ordinary Life Project Association - 5 St Margaret's Gardens, consider asking...

  1. 1.What specific dementia training do staff receive and how recently?
  2. 2.How do you support a resident who becomes distressed or confused?
  3. 3.How does the home keep a record of a resident's life history and personal preferences?
  4. 4.How do you involve families as dementia progresses and communication becomes harder?
  5. 5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Ordinary Life Project Association - 5 St Margaret's Gardens, look out for...

  1. 1.Is the environment calm, uncluttered and easy to navigate?
  2. 2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
  3. 3.Are there memory cues around the home -- photos, familiar objects, clear signage?
  4. 4.Do residents seem settled and safe, or agitated and unsupervised?
  5. 5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Ordinary Life Project Association - 5 St Margaret's Gardens's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Location

5 St Margaret's Gardens, Melksham, Wiltshire, SN12 7BT

CQC Logo

Ordinary Life Project Association - 5 St Margaret's Gardens

CQC overall rating

Requires Improvement

Assessment date: 4 January 2024

View full inspection report
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