OSJCT Brookside

Ruskin Avenue, Melksham, Wiltshire, SN12 7NG

01225706695

Care Type

Residential Care

Inspection date

7 August 2019

Provider

The Orders Of St. John Care Trust

Beds

50 beds

About OSJCT Brookside

OSJCT Brookside is a residential care home in Melksham, Wiltshire, operated by The Orders of St. John Care Trust. The findings below set out the CQC's most recent assessment of the service.

Brookside provides accommodation and care for up to 50 people in Melksham, Wiltshire, operated by The Orders of St. John Care Trust. Staff assess individual risks and develop care plans for residents, particularly those who express anxiety and frustration through behaviours that staff find challenging to manage.

However, inspectors found inconsistencies in the quality of care planning. For some residents experiencing increased anxiety, care plans did not reflect these changes, and staff guidance on how to redirect or distract individuals during difficult moments lacked sufficient detail. Additionally, personal emergency evacuation plans required more comprehensive information to ensure staff could properly support residents during evacuation procedures.

Source: CQC inspection report, 15 October 2019

Specialist Care

DementiaMental healthOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 50 places — this is not a vacancy count
Registration checked: Registered · SN12 7NG

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 15 October 2019. Latest inspection date recorded: 7 August 2019.

Safe: Good
Effective: Good
Caring: Outstanding
Responsive: Good
Well-led: Good

Read OSJCT Brookside's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting OSJCT Brookside, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit OSJCT Brookside, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund OSJCT Brookside's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees