Orchard Manor Care Home

Orchard Manor Care Home is a residential and nursing home providing care for older adults living with dementia and physical disabilities, supporting up to 85 people. The CQC rated the service Requires Improvement, identifying breaches around safe care, person-centred care and governance. Inspectors found environmental and infection control problems, including poor cleanliness, maintenance issues and inconsistent care planning that did not always reflect people's current needs.

Feedback was mixed: many staff were described as kind and hardworking, but some people and relatives reported poor personal care, limited engagement, and concerns about dignity and continence care. Leaders showed openness to improvement and had already begun addressing infection control and environmental issues following the assessment.