Oaktree Care Home

The following is CQC's published account of its assessment, published 27 November 2024. References to “we” mean CQC. It describes findings at that time.

Date of assessment 12 September to 9 October 2024. Oaktree Care Home is registered to provide accommodation, personal care and support to adults who have a range of physical, sensory or cognitive needs. Up to 78 people can live there. The ground floor supports people who have nursing needs, and the first floor provides additional assistance to those who are living with dementia. The service is in a purpose built property on the outskirts of Bristol. In this assessment, we looked at all the quality statements in the safe, effective, responsive and well led key questions. At the last inspection, the service was rated requires improvement in these key questions and overall. In this assessment, we found the service had improved in all areas. There were no longer any breaches of regulations. The ratings for the key questions we assessed have changed to good. The rating for the caring key question remains good. Changes had been made to improve staffing levels since the last inspection. There was a consistent core staff team, several of whom had worked at the Oaktree Care Home for many years. They knew people well and were positive about working at the home. Activities had been improved since the last inspection. Activities met a range of needs and were varied and creative. They were carried out in groups and individually, although some people were keen to have access to different activities. This was being reviewed by the staff team. Significant changes had been made to the environment at the service. This included general maintenance and repairs being promptly carried out, better infection prevention and control standards, and improvements on the unit where people lived with dementia. The changes made this area more homely and better met people’s needs. There were now effective systems to monitor and improve standards, as well as regular management oversight. This helped to ensure quality care was provided and shortfalls were acted upon promptly.