Oaklands Care Home

Oaklands Care Home provides personal care to 28 people aged 65 and over, with capacity for up to 31 residents. Care plans and risk assessments were in place, though some lacked sufficient detail to guide staff on safe support. Medicine management was generally safe, though not all 'as required' topical medicines had protocols available, and some existing protocols needed more comprehensive guidance for staff administering medications. Staff demonstrated good knowledge of the people they supported and understood associated risks and how to minimise them. The home used protective equipment to protect residents from infection, though safe entry processes were not consistently followed during inspection. Incidents were reviewed to identify improvements in care and support. The service supported residents to have maximum choice and control over their lives through least restrictive practices aligned with their best interests.