Norwood House

Norwood House, in North Yorkshire, provides accommodation and personal care for up to 20 people, including some living with dementia and others with mental health needs or learning disabilities. The CQC rated the service Requires Improvement overall, having found breaches relating to safe care, premises and equipment, and governance, some of which repeated earlier concerns. Care planning was inconsistent, maintenance issues persisted, and management audits had not reliably identified or addressed risks.

Inspectors also found staff who were kind and attentive, with people saying they felt safe and well supported in daily choices. However, opportunities for meaningful activity were limited and care plans did not always reflect people's views or longer-term goals. The provider began addressing issues during the assessment and has been asked for an action plan.