England

Norwood HouseSuffolk

Illustrative image. Photographs of this home have not yet been added.

Rated:GoodResidential

Norwood House

Littlemoor Road, Middleton Moor, Saxmundham, Suffolk, IP17 3JZ

01728668600

Care Type

Residential Care

Inspection date

20 April 2023

Provider

County Care Homes Limited

Beds

71 beds

How this home compares nearby

Of 10 care homes for older people within 10 miles, none are rated higher by CQC, 9 are the same and 1 is lower.

4 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 21 October 2026. How we compare homes | See the nearby homes

Rating history

Requires ImprovementJun 2016
Requires ImprovementOct 2016
Requires ImprovementJan 2017
Requires ImprovementMay 2018
Requires ImprovementJan 2019
Requires ImprovementFeb 2020
Requires ImprovementDec 2021
Requires ImprovementDec 2022
GoodMay 2023

Improved from Requires Improvement to Good in 2023.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home County Care Homes Limited runs in England.

Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Norwood House

Norwood House is a residential care home in Suffolk, near Saxmundham, offering personal care for older people. The findings below cover the Care Quality Commission's most recent assessment of the service.

Norwood House provides residential care and personal care for up to 71 people aged 65 and over, with a current population of 32 residents. The service specializes in caring for older people living with dementia and is located in a rural setting near Saxmundham in Suffolk.

Both residents and staff reported that the service had improved since the last inspection. A system of audits implemented by the registered manager and provider has resulted in improvements to the quality of care provided. The home continues to work on demonstrating sustained improvements across its services.

Source: CQC inspection report, 18 May 2023

Specialist Care

DementiaMental healthOlder people

Facilities & Amenities

GardenActivities Programme

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 71 places — this is not a vacancy count
Registration checked: Registered · IP17 3JZ

Registered care categories

Caring for adults over 65 yrs; Dementia; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 18 May 2023. Latest inspection date recorded: 20 April 2023.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Norwood House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Norwood House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Norwood House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Norwood House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees