Northlands House Care Home

Northlands House Care Home is a nursing home registered to provide personal care and treatment for up to 101 people, including those with nursing needs. At the time of the CQC assessment, 92 people were living there. Inspectors found people received safe, effective care from sufficient staff, with risks managed collaboratively and care based on best practice guidance.

The service was rated Good overall and was found to be well-led, with strong support systems for the manager.

Residents and relatives spoke warmly of kind, polite staff who did not rush them. Some people felt call bells were not always answered promptly, though audit data showed reasonable response times. Care records lacked full consistency, an issue leaders had already begun addressing, and meal enjoyment was briefly affected during kitchen refurbishment, since resolved.