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Norley Hall Care HomeWigan

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Rated:GoodResidential

Norley Hall Care Home

Norley Hall Avenue, Wigan, Greater Manchester, WN5 9LP

01942224334

Care Type

Residential Care

Inspection date

21 February 2022

Provider

Millennium Care (U.K.) Limited

Beds

52 beds

How this home compares nearby

Of 41 care homes for older people within 5 miles, 2 are rated higher by CQC, 35 are the same and 4 are lower.

28 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodNov 2016
Requires ImprovementNov 2018
GoodDec 2019

Improved from Requires Improvement to Good in 2019. CQC has rated this home 3 times since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Millennium Care (U.K.) Limited, which runs 3 care homes in England: 3 rated Good.

Average care home fees in the North West: £882 a week for residential care and £1,196 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Norley Hall Care Home

Norley Hall Care Home is a residential care home in Wigan, offering care to older adults and people living with dementia. Further details on the findings of its most recent CQC inspection are set out below.

Norley Hall Care Home accommodates up to 50 older adults and people living with dementia across two floors in its own grounds on the outskirts of Wigan. At inspection, 45 residents were living at the home. The service maintains contact between residents and families through a booking system that staggers visitor times, a service portal for private room access, mobile calls, iPads, Zoom meetings, and window visits.

The Facebook page is regularly updated so families can see activities within the home.

The home provides strong support for residents' wellbeing, including extra activities and entertainment such as outdoor performances to boost morale. Staff have assessed how personal protective equipment might cause fear or anxiety, particularly for residents with limited mental capacity, and put measures in place to address these concerns. Cleaning staff follow detailed schedules with specified frequencies for high-touch areas, with records demonstrating consistent compliance with these protocols.

Source: CQC inspection report, 15 March 2022

Specialist Care

DementiaOlder people

Practical details from the provider

Facilities include a bar, bistro, in-house salon and gardens. Alongside en-suite bedrooms, the home has accessible shared bathrooms.

Published on the provider's website, checked 21 September 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 52 places — this is not a vacancy count
Registration checked: Registered · WN5 9LP

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 5 December 2019. Latest inspection date recorded: 21 February 2022.

Safe: Good
Effective: Good
Caring: Good
Responsive: Outstanding
Well-led: Good

Read Norley Hall Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Norley Hall Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Norley Hall Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Norley Hall Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees