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Norfolk House Care Home
Residential Care
6 September 2023
Chris Care Service (UK) Limited
18 beds
How this home compares nearby
Of 46 care homes for older people within 5 miles, 2 are rated higher by CQC, 37 are the same and 7 are lower.
13 of these nearby homes have been inspected more recently than this one.
Based on CQC ratings, updated 21 October 2026. How we compare homes | See the nearby homes
Rating history
- May 2015
- Nov 2015
- Mar 2017
- Oct 2019
- Sept 2023
Improved from Requires Improvement to Good in 2017.
Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.
Costs and who runs this home
Run by Chris Care Service (UK) Limited, which runs 2 care homes in England: 2 rated Good.
Average care home fees in the North West: £882 a week for residential care and £1,196 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.
- This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
- How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.
About Norfolk House Care Home
Norfolk House Care Home is a residential care home in Wigan. Full findings from the Care Quality Commission are set out below.
Norfolk House Care Home provides personal care to 18 people, including those living with dementia, in a large detached property with single and double bedrooms. At inspection, 15 people were using the service.
The registered manager fostered a culture of acceptance and respect, with residents and staff interacting well together. Feedback demonstrated a 'family' approach to care and support was embedded within the service. Staff were trained to recognise potential risks and signs of abuse, with the registered manager assessing and reviewing risks to people's safety and wellbeing.
Staffing levels were maintained at safe levels.
Source: CQC inspection report, 30 September 2023
Specialist Care
Fees and availability
We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.
Check current vacancies, the admission assessment and visiting arrangements directly with the home.
Care and inspection details
Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.
- Registered service
- Care home service without nursing
- Registered capacity
- 18 places — this is not a vacancy count
- Registration checked
- Registered · WN6 7BJ
Registered care categories
Caring for adults over 65 yrs; Dementia.
These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.
CQC ratings in more detail
Overall rating shown by CQC: .
Rating report published 30 September 2023. Latest inspection date recorded: 6 September 2023.
- Safe
- Effective
- Caring
- Responsive
- Well-led
Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.
5 Questions to Ask on Your Visit
When visiting Norfolk House Care Home, consider asking...
- 1.What specific dementia training do staff receive and how recently?
- 2.How do you support a resident who becomes distressed or confused?
- 3.How does the home keep a record of a resident's life history and personal preferences?
- 4.How do you involve families as dementia progresses and communication becomes harder?
- 5.What happens when a resident's dementia reaches an advanced stage?
5 Things to Look For on Your Visit
When you visit Norfolk House Care Home, look out for...
- 1.Is the environment calm, uncluttered and easy to navigate?
- 2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
- 3.Are there memory cues around the home -- photos, familiar objects, clear signage?
- 4.Do residents seem settled and safe, or agitated and unsupervised?
- 5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?
Could the NHS fund Norfolk House Care Home's fees?
The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.
Location
34 Norfolk Street, Springfield, Wigan, WN6 7BJ
Norfolk House Care Home
CQC overall rating
Inspection date: 6 September 2023
Helpful Guides
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