Norbury Hall

55 Craignish Avenue, Norbury, London, SW16 4RW

02087649164

Care Type

Residential Care

Inspection date

10 May 2022

Provider

Norbury Hall Residential Care Home Limited

Beds

81 beds

Rating history

GoodMar 2015
GoodMar 2017
Requires ImprovementOct 2018
Requires ImprovementAug 2019
GoodJun 2022

Improved from Requires Improvement to Good in 2022. CQC has rated this home 5 times since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Norbury Hall Residential Care Home Limited runs in England.

Average care home fees in London: £1,189 a week for residential care and £1,513 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Norbury Hall

Norbury Hall is a residential care home in Croydon, providing personal and nursing care to older people, including those living with dementia. Further detail on the service is set out in the CQC findings below.

Norbury Hall is a residential home providing personal and nursing care to up to 81 older people, many living with dementia. At inspection, 75 people were receiving care at the service.

The registered manager is experienced and understands their role and responsibilities well. They engage effectively with people using the service, relatives, and staff, who feel well supported. The manager notifies CQC of significant events as required by law and demonstrates commitment to openness and honesty when something goes wrong.

Risks relating to people's care are generally well managed, though risks relating to pressure ulcers for one person required attention.

Source: CQC inspection report, 24 June 2022

Specialist Care

DementiaLearning disabilitiesMental healthOlder peoplePhysical disabilitiesSensory impairments

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 81 places — this is not a vacancy count
Registration checked: Registered · SW16 4RW

Registered care categories

Caring for adults over 65 yrs; Dementia; Learning disabilities; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 24 June 2022. Latest inspection date recorded: 10 May 2022.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Norbury Hall's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Norbury Hall, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Norbury Hall, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Norbury Hall's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees