Norbury Crescent

13 Norbury Crescent, London, SW16 4JS

02087647459

Care Type

Residential Care

Inspection date

4 October 2018

Provider

Truecare Haven Support Ltd

Beds

3 beds

Rating history

Requires ImprovementOct 2017
GoodNov 2018

Improved from Requires Improvement to Good in 2018.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Truecare Haven Support Ltd runs in England.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Norbury Crescent

Norbury Crescent is a residential care home in Croydon, providing personal care for adults with learning disabilities, alongside a linked domiciliary care service supporting people in their own homes. Further details on the findings from its most recent CQC inspection are set out below.

Norbury Crescent is a care home and domiciliary care agency providing services to adults with learning disabilities. The care home accommodates one resident and provides personal care (not nursing care), while the domiciliary care agency supports three people living in their own homes and specialist housing. At inspection, the service was rated good overall, representing significant improvement from the previous rating of requires improvement in September 2017.

Previous concerns around medicines management, risk assessment, water safety, involving people in care planning, and quality assurance had been addressed.

Source: CQC inspection report, 9 November 2018

Specialist Care

Learning disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing; Domiciliary care service
Registered capacity: 3 places — this is not a vacancy count
Registration checked: Registered · SW16 4JS

Registered care categories

Caring for adults under 65 yrs; Learning disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 9 November 2018. Latest inspection date recorded: 4 October 2018.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Norbury Crescent's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Norbury Crescent, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Norbury Crescent, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Norbury Crescent's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees