New Victoria Nursing Home

New Victoria Nursing Home provides personal and nursing care to 27 residents, with capacity for up to 30 adults living with dementia or mental and physical health conditions. The home offers single rooms alongside communal spaces for residents' comfort and enjoyment.

During inspection, concerns were identified around safety. Care records were not consistently accurate, and where risks to people were identified, documented controls to mitigate those risks were not always in place. The cleanliness and maintenance of the environment also raised concerns, prompting a formal recommendation. Additionally, staff did not consistently support people to have maximum choice and control over their lives.