England

New ElmcroftWest Sussex

Illustrative image. Photographs of this home have not yet been added.

Rated:Requires ImprovementNursing

New Elmcroft

St. Giles Close, Shoreham By Sea, West Sussex, BN43 6AT

01273466500

Care Type

Nursing Care

Inspection date

4 April 2022

Provider

Shaw Healthcare Limited

Beds

60 beds

How this home compares nearby

Of 52 care homes for older people within 5 miles, 48 are rated higher by CQC, 4 are the same and none are lower.

28 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

Requires ImprovementJun 2015
GoodMar 2016
GoodAug 2018
Requires ImprovementMay 2022

Rating dropped from Good to Requires Improvement in 2022. CQC has rated this home 4 times since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Shaw Healthcare Limited, which runs 17 care homes in England: 1 rated Outstanding, 13 Good and 3 Requires Improvement.

Average care home fees in the South East: £1,243 a week for residential care and £1,579 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

NHS-funded Nursing Care pays £267.68 a week to the home towards registered nursing care for eligible residents (2026/27). A quoted fee may already exclude it.
This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About New Elmcroft

New Elmcroft is a nursing care home based in West Sussex, offering families in the area a local option when looking for support for a loved one. The home sits within the wider Shaw Healthcare family, which brings with it a broader network of experience and resources. For families beginning what can feel like an overwhelming search, having a care home close to home can make a real difference to staying connected with those you care about.

New Elmcroft, part of Shaw Healthcare Limited, is a residential care home accommodating up to 60 people in one adapted building. It provides nursing care for older adults living with a range of healthcare needs, disabilities, and dementia. At the time of inspection, 46 people were living at the home.

However, inspectors found significant concerns with the quality of care provided. People did not consistently receive care in line with their assessed needs and individual care plans. Safe wound care was not always delivered as guidance from health professionals was not being followed, which put people's health and safety at risk.

People were also not being properly monitored for changes to their conditions.

Source: CQC inspection report, 27 May 2022

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 60 places — this is not a vacancy count
Registration checked: Registered · BN43 6AT

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 27 May 2022. Latest inspection date recorded: 4 April 2022.

Safe: Requires improvement
EffectivePublished 25 August 2018: Good
CaringPublished 25 August 2018: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read New Elmcroft's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting New Elmcroft, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit New Elmcroft, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund New Elmcroft's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees