Netley Court

The following is CQC's published account of its assessment, published 17 December 2024. References to “we” mean CQC. It describes findings at that time.

Date of assessment 29 August to 05th September 2024 Netley Court is a residential care home providing personal care and accommodation. The home can accommodate up to 70 people. At the time of our assessment 58 people were living at the service. We undertook this responsive assessment following information of concern we received about this service. We assessed a total of 2 quality statements in the safe key question and have combined the scores for these areas with scores from the last inspection. At this assessment we found the provider was in breach of 1 regulation as they had failed to meet their legal requirements for safe medicines management. We found shortfalls in staff’s medicines and competency training and examples where records were not always detailed. Staff told us that staffing numbers were sometimes challenging and at times they felt overstretched to provide responsive care. Although staff felt able to meet people’s needs, staff told us staff deployment and staff absence could impact on their ability to manage care tasks in a timely way. The provider had processes in place and used a dependency tool to support them to identify required staffing levels and we reviewed records which confirmed staffing levels were provided in-line with these. During the assessment we received assurances from the leadership team that they were taking steps to address the shortfalls we identified. Where we identified a breach of regulation, we have asked the provider for an action plan in response to the concerns found at this assessment.