England

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Lavender House Care HomeSouthampton

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Rated:Requires ImprovementResidential

Lavender House Care Home

166 Newtown Road, Southampton, Hampshire, SO19 9HR

02380444234

Care Type

Residential Care

Inspection date

22 June 2022

Provider

M&B Care Group Ltd

Beds

22 beds

How this home compares nearby

Of 52 care homes for older people within 5 miles, 43 are rated higher by CQC, 8 are the same and 1 is lower.

31 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

Requires ImprovementMar 2016
Requires ImprovementMay 2017
GoodJul 2018
Requires ImprovementAug 2022

Rating dropped from Good to Requires Improvement in 2022. CQC has rated this home 4 times since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by M&B Care Group Ltd, which runs 2 care homes in England: 1 rated Good and 1 Requires Improvement.

Average care home fees in the South East: £1,243 a week for residential care and £1,579 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Lavender House Care Home

Lavender House Care Home brings a warm and familiar atmosphere to the Southampton community, offering residential care in a place where residents can feel genuinely at home. The team there understands how significant this decision is for families, and that sense of care and consideration runs through everything they do. For those exploring options in the Southampton area, Lavender House offers a friendly environment worth getting to know.

Lavender House Care Home provides personal care to up to 22 older people, some living with dementia. At inspection, 17 people were using the service. The accommodation spans two floors, accessible via stairs or a stairlift, and includes a secure garden for residents.

Several areas required improvement. Medicine management arrangements did not reflect best practice, and some fire safety records had not been completed consistently. Additionally, not all mobility equipment was in good working order.

The home's leadership and governance also needed strengthening, including improvements to auditing processes.

Source: CQC inspection report, 3 August 2022

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 22 places — this is not a vacancy count
Registration checked: Registered · SO19 9HR

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 3 August 2022. Latest inspection date recorded: 22 June 2022.

Safe: Requires improvement
Effective: Requires improvement
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Lavender House Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Lavender House Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Lavender House Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Lavender House Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees