Nene Lodge Retirement Home

This retirement home accommodates up to 52 older people, with 28 residents at the time of inspection. Staff guidance for meeting individual care needs and managing known risks had not been consistently reviewed or kept current. The provider used a dependency tool to calculate staffing levels but this did not account for the building's layout, and rotas showed instances where care staff numbers fell below expected levels. However, residents spoke positively about the management and staff team, expressing satisfaction with the care they received.