The Bancroft Residential Home Limited

The Bancroft Residential Home provides accommodation and personal care to up to 32 older people and those living with dementia, with 22 residents at the time of inspection. The home operates from one adapted building and maintains sufficient staffing to meet people's needs. Staff receive appropriate training and support to deliver safe care, and the provider conducts thorough recruitment checks to ensure suitability for working with vulnerable people.

Risk management is embedded throughout the service. Care plans are tailored to keep people safe, with equipment available to support mobility where needed. The home follows good practice guidance for medicines management to minimise errors, and staff are trained in safeguarding and confident in raising concerns. Incidents are identified and reviewed to prevent recurrence. The service operates with an open, person-centred culture that supports residents to have maximum choice and control over their lives, with staff working in the least restrictive way possible and in residents' best interests.