Nazareth House - Cheltenham

Nazareth House in Cheltenham is a care home providing personal care and support to older people. The CQC assessed the home after concerns were raised about delays in getting medical help when residents' health declined, and inspectors found the service overall to be good.

Staff knew people well, understood their needs and risks, and safeguarding systems were in place. Health care partners gave mixed views on how quickly medical support was sought, though other partners praised the working relationship. Managers were open to feedback and were strengthening oversight, and residents and relatives felt safe, though some relatives wanted more staff.