Nazareth House - Cheltenham

London Road, Charlton Kings, Cheltenham, Gloucestershire, GL52 6YJ

01242516361

Care Type

Residential Care

Assessment date

2 June 2026

Provider

Nazareth Care Charitable Trust

Beds

63 beds

About Nazareth House - Cheltenham

Nazareth House - Cheltenham is a residential care home located in Gloucestershire, South West. Its registered care categories include older people. The home has 63 beds. CQC records an overall rating of Requires Improvement, published in August 2026. The home is operated by Nazareth Care Charitable Trust.

Specialist Care

Older people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 63 places — this is not a vacancy count
Registration checked: Registered · GL52 6YJ

Registered care categories

Caring for adults over 65 yrs.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 6 August 2026. Assessment date recorded: 2 June 2026.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 6 August 2026. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 10 June 2026 to 22 June 2026.
Nazareth House – Cheltenham is a residential care home providing accommodation and personal care for up to 68 people. The service provides support to people aged 65 and over. At the time of our assessment there were 65 people using the service.
The assessment was prompted by concerns relating to safe, care and treatment.
We received mixed feedback from people, relatives and professionals regarding whether there were always enough staff available to support people’s needs.
Medicines were administered as prescribed, although we found some discrepancies with records.
The provider did not always have a proactive and positive culture of safety. The system to analyse incidents, themes and trends did not demonstrate that learning had been identified and improvements embedded into practice.
We identified inconsistencies in records such as care plans and risk assessments, which were not always updated. Some care plans lacked key information regarding the management of risk, and records did not always demonstrate how decisions had been made in relation to risk.
Whilst leaders had some knowledge and understanding of the issues and priorities within the service, oversight and governance of the service had not always been effective. Governance systems were not consistent in identifying and addressing risks, and the systems had not identified all of the concerns we found during this assessment.
Despite the concerns we identified at assessment, staff, people and relatives mostly spoke positive about leadership within the service. One relative said, “They listen to me and I can ask them things and we have conversations.”
Infection prevention and control measures were effective, and the environment was well maintained and adapted to meet people’s needs.
The provider was in breach of legal regulations relating to safe care and treatment and good governance. In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
The provider was responsive to all issues raised during this assessment, and the leadership team put measures in place to make improvements where they agreed there were shortfalls.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Nazareth House - Cheltenham's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Nazareth House - Cheltenham, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Nazareth House - Cheltenham, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Nazareth House - Cheltenham's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees