Moorlands Lodge Care Home

Moorlands Lodge Care Home in Surrey is a residential care home providing personal and nursing care to up to 97 people, including a dementia specialist unit. The CQC rated the service requires improvement overall, identifying breaches relating to medicines management, consent to care and governance systems. Some people and relatives said staffing levels did not always meet their needs, and the dementia unit had not been adapted to residents' specific needs, though refurbishment was under way.

Inspectors found the home clean and well-maintained, with good infection control and safe recruitment practices. People and relatives spoke positively about the care they received, describing staff as kind and attentive, and staff felt supported by management. The provider responded promptly to the concerns raised, taking steps to make immediate improvements.