The Pines

The Pines accommodates up to five people with physical and learning disabilities, providing personal care support. The service maintains good staffing levels with skilled employees recruited through robust processes. Staff understand their safeguarding responsibilities and implement control measures to keep residents safe. Medicines are administered safely according to prescription guidelines, and accidents or incidents are reviewed to prevent recurrence. The home has developed contingency plans to ensure continuity of care during emergencies.

Residents receive support that maximises their choice and control, with staff using the least restrictive approaches possible. The policies and systems in place support this person-centred practice. Staff develop positive relationships with residents through knowing them well, creating an environment where people receive personalised care aligned to their individual needs.