Mill House

Barley Mill Road, Shotley Bridge, Consett, DH8 8SE

01207500437

Care Type

Residential Care

Inspection date

9 June 2023

Provider

Interact Care Limited

Beds

5 beds

About Mill House

Mill House is a residential care home in County Durham, supporting young people with learning disabilities and/or autism. The findings below set out what the CQC most recently found on inspection.

Mill House provides residential care for up to 5 young people aged 16 to 30 with learning disabilities and/or autism, offering a transitional bridge between children's and adult services. Staff support residents to pursue their interests and maintain their health and wellbeing, focusing on people's strengths and promoting independence. The service prioritises choice and control, using the least restrictive approaches and avoiding restraint where possible, with incidents recorded and reviewed to reduce future occurrences.

Staff provide kind and compassionate care tailored to residents' needs and quality of life. However, the home does not consistently follow best practice guidance around helping people set and monitor goals to achieve their personal aspirations.

Source: CQC inspection report, 23 June 2023

Specialist Care

Learning disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 5 places — this is not a vacancy count
Registration checked: Registered · DH8 8SE

Registered care categories

Caring for adults under 65 yrs; Caring for children; Learning disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 23 June 2023. Latest inspection date recorded: 9 June 2023.

Safe: Good
EffectivePublished 16 January 2018: Good
CaringPublished 16 January 2018: Good
Responsive: Good
Well-led: Good

Read Mill House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Mill House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Mill House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Mill House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees