Hampton Manor

Hampton Manor, in County Durham, is a residential care home providing accommodation and personal care to older people, including those living with dementia. The CQC rated the service Good overall. Concerns raised about staffing levels, agency reliance, training and pressure damage care were not substantiated, and inspectors found enough staff on duty with a good understanding of people's needs and risks.

Some minor improvements were needed around medicine records, DBS checks and detail in care plans, but these were addressed promptly. Families described staff as caring, approachable and responsive, and people said they felt safe, well cared for and able to take part in activities they enjoyed.