Milestone House
Residential Care
19 May 2026
Care and Normalisation Limited
Not specified
About Milestone House
Milestone House is a residential care home in Kent, providing accommodation and personal care for people with learning disabilities, autism, physical disabilities and sensory impairments. The findings below set out the CQC's most recent assessment of the service.
Milestone House, in Kent, is a residential care home providing accommodation and personal care for up to 13 people with learning disabilities, autism, physical disabilities and sensory impairments. Nine people were living there at the time of the assessment. The CQC rated the home inadequate overall and it remains in special measures, with continued and new breaches found around safeguarding, staffing, safe care, consent and governance.
Inspectors found people were not always protected from harm, and health appointments had been missed due to long-standing transport problems. Some improvements had been made, including new flooring, a fire alarm upgrade and personalised room decor, and staff interactions with people were observed to be positive. However, activities and sensory needs were not consistently met, and oversight of the service had not improved.
Source: CQC assessment, 19 May 2026
Specialist Care
5 Questions to Ask on Your Visit
When visiting Milestone House, consider asking...
- 1.What happens if my relative's care needs increase significantly -- will they have to move?
- 2.How do you handle concerns or complaints from families?
- 3.What does the monthly fee cover and what will cost extra?
- 4.How do you keep families informed about their relative's day-to-day wellbeing?
- 5.What happens if my relative is unhappy here?
5 Things to Look For on Your Visit
When you visit Milestone House, look out for...
- 1.Do staff greet residents by name and stop to chat?
- 2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
- 3.Does the home smell fresh and feel clean without being clinical?
- 4.Do residents look comfortable and at ease, or anxious and withdrawn?
- 5.Does the manager answer your questions openly or deflect?
Could the NHS fund Milestone House's fees?
The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.
Location
188 London Road, Deal, Kent, CT14 9PW
Milestone House
CQC overall rating
CQC rating published: 19 May 2026
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