England

ManordeneKent

Illustrative image. Photographs of this home have not yet been added.

Rated:InadequateNursing

Manordene

Forge Lane, West Kingsdown, Sevenoaks, Kent, TN15 6JD

01474855519

Care Type

Nursing Care

Assessment date

13 August 2025

Provider

Manorville Care Homes Ltd

Beds

22 beds

How this home compares nearby

Of 11 care homes for older people within 5 miles, 10 are rated higher by CQC, 1 is the same and none are lower.

2 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodApr 2015
Requires ImprovementOct 2017
Requires ImprovementDec 2018
GoodFeb 2020
InadequateOct 2025

Rating dropped from Good to Inadequate in 2025. CQC has rated this home 5 times since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Manorville Care Homes Ltd runs in England.

Average care home fees in the South East: £1,243 a week for residential care and £1,579 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

NHS-funded Nursing Care pays £267.68 a week to the home towards registered nursing care for eligible residents (2026/27). A quoted fee may already exclude it.
This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Manordene

Manordene is a nursing home in Kent, providing care for older people, some living with dementia and some with physical disabilities. The findings below set out the CQC's most recent assessment of the service.

Manordene provides nursing care for up to 22 older people, some living with dementia, and some with physical disabilities. The CQC found the service is performing badly and has taken enforcement action, placing it in special measures. Inspectors found nine breaches of legal regulations, covering safeguarding, safe care and medicines management, staffing and training, poor recruitment, and weak governance.

While some relatives spoke positively about staff's caring nature, inspectors found people were not protected from abuse or neglect, and risks around falls, dehydration, malnutrition and oral health were poorly managed. Consent was not always sought before restrictions were imposed, care was institutionalised, and complaints were not properly investigated.

Source: CQC assessment, 7 October 2025

Specialist Care

DementiaOlder peoplePhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 22 places — this is not a vacancy count
Registration checked: Registered · TN15 6JD

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Inadequate.

Assessment published 7 October 2025. Assessment date recorded: 13 August 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 7 October 2025. References to “we” mean CQC. It describes findings at that time.

Manordene provides nursing care and support for up to 22 older people, some of whom may be living with dementia. Some people also have physical disabilities. We completed this assessment on 26 August 2025. We found 9 breaches of the legal regulations in relation to safeguarding people from abuse, safe care and treatment including the management of medicines, staffing levels, including training and competency of staff and poor recruitment practices. The breaches also relate to the lack of person-centred care, people not being treated with dignity and respect, consent not always being sought, unlawful restrictions being placed on people, people’s complaints not being investigated and responded to and poor governance.
This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.

Safe: Inadequate
Effective: Inadequate
Caring: Inadequate
Responsive: Inadequate
Well-led: Inadequate

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Caring: How do staff protect privacy, dignity and each person’s choices?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Manordene's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Manordene, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Manordene, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Manordene's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees