Harpwood House

Harpwood Care Home provides accommodation and personal care for up to 50 people, with current occupancy at 39 residents. The service supports older people with frailty and those living with dementia across two floors with lift access. Residents reported feeling safe and happy, with one saying "I do like it here" and another praising staff as "always kind to me." Relatives similarly expressed confidence in residents' safety and wellbeing, with one noting "for me it's all about the carers, they are fantastic."

Care and treatment are delivered safely by staff who know residents well. Medicines and infection control procedures are managed robustly, with the provider conducting regular audits in both areas. Staff receive appropriate training and supervision, and the home has established quality assurance processes to monitor service delivery. The service gathers feedback from residents, families and staff to inform improvements. Residents are supported to exercise choice and control over their lives, with staff adopting the least restrictive approach in line with residents' best interests.