Westfields

Westfield Road, Swaffham, Norfolk, PE37 7HE

01760721539

Care Type

Residential Care

Inspection date

6 December 2018

Provider

Norse Care (Services) Limited

Beds

51 beds

About Westfields

Westfields is a residential care home in Swaffham, Norfolk, providing accommodation and support for older people. Further details on the home can be found in the CQC findings below.

Westfields is a care home for older people in a residential area of Swaffham, with accommodation spread across two floors. At the time of inspection, 35 people were living at the service.

The home provides an outstanding service with staff treating residents with exceptional kindness and compassion. Residents and families gave extremely positive feedback about the support provided and praised the approachable and passionate management team. The staff team demonstrated high motivation and strong commitment to their own development.

Source: CQC inspection report, 18 January 2019

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 51 places — this is not a vacancy count
Registration checked: Registered · PE37 7HE

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Outstanding.

Rating report published 18 January 2019. Latest inspection date recorded: 6 December 2018.

Safe: Good
Effective: Outstanding
Caring: Outstanding
Responsive: Good
Well-led: Good

Read Westfields's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Westfields, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Westfields, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Westfields's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees