Ferncross Residential Home

The following is CQC's published account of its assessment, published 17 December 2024. References to “we” mean CQC. It describes findings at that time.

Date of assessment 24 September to 01 October 2024. Ferncross Residential Home is a care home providing accommodation and personal care for up to 14 older people living with dementia in one adapted building with bedrooms over 2 floors. At the time of the inspection there were 14 people living there. This service has been in Special Measures since 14 December 2023. The provider has demonstrated sufficient improvements have been made and the service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures. We assessed the quality statements from the safe and well-led key questions and found areas of improved and good practice. However, we also found two new breaches of regulations in relation to staffing and good governance. The provider had introduced new systems to monitor and oversee quality and safety, however these lacked quality and consistency to ensure they were effective in identifying and addressing all areas for improvement. Observation of practice and how staff were deployed, along with records of training demonstrated some gaps in the skills and experience of the staff and management team. We could not be sure people living in the home always had their needs met by enough suitably qualified and competent staff. We have asked the provider for an action plan in response to the concerns found at this assessment. The scores for these areas have been combined with scores based on the key question ratings from the last inspection, our overall rating has changed to requires improvement.