Malborn Teroan House

This residential care home supports up to six adults who need personal or nursing care, operating from two semi-detached houses on the same site. The service specialises in supporting people with mental health needs or issues related to drug and alcohol misuse. Residents told inspectors they felt safe, and staff had received training on safeguarding procedures and knew how to report concerns appropriately. The environment was homely, clean and well-maintained.

The service maintained staffing levels flexible enough to meet residents' needs, with trained and experienced staff providing consistent support. Comprehensive care plans guided care delivery, and when incidents occurred, staff identified lessons to prevent recurrence.