Richmond Residential Care Home

Richmond Residential Care Home provides personal care for up to 40 people, including those living with dementia. The 33 residents at the time of inspection are accommodated across two floors, with bedrooms upstairs and community spaces downstairs including a lounge, television room, dining area, and café. An accessible secure garden is available for residents.

Medicine is administered safely, though audits of stock management need strengthening. The home maintains a clean and welcoming environment with a positive atmosphere. Residents reported enjoying living at Richmond, though some felt the manager could be more visible and communicate improvements more regularly.

Staff feel supported but would appreciate better communication at shift handovers. While the provider and registered manager conduct audits, these have not always identified all areas requiring improvement.