Maidstone Care Centre

259 Boxley Road, Maidstone, Kent, ME14 2AR

01622672292

Care Type

Nursing Care

Assessment date

23 September 2025

Provider

RCH Care Homes Limited

Beds

58 beds

About Maidstone Care Centre

Maidstone Care Centre is a nursing home in Kent, providing personal and nursing care to older people, including those living with dementia. The findings below set out the CQC's most recent assessment of the service.

Maidstone Care Centre, in Kent, provides personal and nursing care for up to 58 people, including those living with dementia. The CQC found the service rated Requires Improvement overall, having made progress in several areas but remaining in breach of regulations covering safe care and good governance, particularly around medicines management.

Inspectors found people were supported by kind, caring staff who respected their choices, with improved person-centred care and better adherence to the Mental Capacity Act. However, medicines had not always been managed safely, governance systems were still being embedded, and feedback on staffing levels remained mixed, with some relatives noting staff seemed stretched.

Source: CQC assessment, 3 March 2026

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 58 places — this is not a vacancy count
Registration checked: Registered · ME14 2AR

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 3 March 2026. Assessment date recorded: 23 September 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 3 March 2026. References to “we” mean CQC. It describes findings at that time.

The assessment took place from 14th October 2025 to 05 November 2025.
Maidstone Care Centre is a residential care home providing personal and nursing care for up to 58 people. At the time of our inspection there were 57 people using the service. The service provides support to people who may be living with dementia.
We carried out this assessment to check whether the service had improved their compliance with the legal regulations.
The service had made improvements and were no longer in breach of regulations for person-centred care, consent, and fit and proper persons. Although some improvements had been made the service remained in continued breach of 2 regulations for safe care and treatment and good governance in relation to their medicines management.
Medicines had not always been managed safely and the governance within the service had not always supported staff to identify and ensure appropriate, timely action was taken to reduce risk to people in relation to their medicine management.
The service now had a registered manager in post who was registered with CQC during the inspection. Governance systems and processes had been established and were being embedded to better support the management of the service, although there was still some improvement needed.
Risks were now assessed such as risks to people’s health, welfare and safety. Staff worked in partnership with other professionals to meet people’s individual needs. Staff were now recruited safely although we continued to receive mixed feedback about the staffing levels in the home.
People were supported by kind and caring staff who now gave them choice and control of their lives. The service had improved individualised care for people and staff now supported people in person-centred ways. The service now followed the principles of the Mental Capacity Act 2005 to ensure people’s rights were protected.
We have asked the provider for an updated action plan in response to the concerns found at this assessment.
During the inspection we spoke with 9 people and 14 relatives. We spoke with 8 staff including the Registered Manager, Regional Director, Deputy Manager, Nurse, Senior and Health Care Assistant staff as well as Domestic staff.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Maidstone Care Centre's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Maidstone Care Centre, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Maidstone Care Centre, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Maidstone Care Centre's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees