Pilgrims Way Care Home with Nursing

Pilgrims Way Care Home with Nursing provides nursing care for people who need support with their health needs. The CQC assessed the service after concerns were raised about staffing and risk management, and found overall it was performing well, with people saying they felt safe, well cared for and supported by enough staff, and medicines managed safely.

However, inspectors identified shortfalls in leadership. The management team had changed frequently, staff had not received regular supervision or meetings, and people had not been asked for formal feedback. Quality checks had not picked up these gaps, though no regulatory breaches were found.