Madelayne Court

The following is CQC's published account of its assessment, published 10 June 2024. References to “we” mean CQC. It describes findings at that time.

Date of assessment 09 May to 23 May 2024 Madaleyne Court is a residential care home providing personal care for up to 112 people aged 65 and over. At the time of our assessment the service was supporting 108 people. We reviewed 13 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Infection prevention and control; Medicines optimisation; Person centred Care; Listening to and involving people; Equity in experiences and outcomes; Planning for the future; Shared direction and culture; Capable, compassionate and inclusive leaders; Governance, management and sustainability and Partnerships and communities. At our last inspection we recommended the provider look at good practice guidance about the quality of staffing levels and review people's needs in relation to their social isolation. At this assessment we found although the provider had made some improvements in these areas, the care people told us they received was more task focused than person-centred. On observation although staff were present, we found there to be little social interaction for people or 1:1 engagement for people who remained in their rooms.