Lonsdale Midlands Limited - 164 Walker Road

People receive safe care with staff who understand how to protect them from harm. The provider maintains adequate staffing levels through a structured recruitment process. Residents take their medicines as prescribed, and staff follow infection control guidance with access to personal protective equipment to prevent infections. Accidents and incidents are recorded and used to reduce risks.

Staff possess the skills and knowledge to meet residents' needs effectively. People are supported to have maximum choice and control over their lives, with staff enabling them to make decisions about their care and support.