Lindhurst Lodge Residential Home

The following is CQC's published account of its assessment, published 28 January 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 4 December to 16 December 2024. Lindhurst Lodge Residential Home provides personal care to up to 37 people, mainly older individuals and those living with dementia. At the time of our inspection, 29 people were using the service. The assessment was prompted by a review of information we held about the service. We found 2 breaches of the legal regulations related to safe care and treatment and good governance. Quality monitoring systems were in place but not always effective. Some areas for improvement we identified during the site visit had not been detected by the provider's quality monitoring systems. For example, people were at risk of harm from unmanaged risks in the premises. Staff received, stored, administered, and disposed of medicines safely. However, we discussed some housekeeping improvements for recording medicines as prescribed, which the registered manager agreed to implement. Overall, the provider followed safe recruitment processes and ensured adequate staffing levels. Staff informed residents about their rights regarding consent and respected these rights. Staff treated people with kindness, empathy, and compassion, respecting their privacy and dignity. The service assessed risks to keep people safe and provided information in an accessible way to support choice and decision-making. The service promoted staff wellbeing, and staff reported enjoying their roles. Staff felt valued and supported through specialist training, supervisions, and team meetings, which helped them meet residents' needs. Leaders were visible within the service and led by example.