Lancaster House

2 Portal Avenue, Watton, Thetford, Norfolk, IP25 6HP

01953883501

Care Type

Residential Care

Inspection date

25 June 2019

Provider

Four Crest Care (Watton) Limited

Beds

31 beds

How this home compares nearby

Of 5 care homes for older people within 5 miles, none are rated higher by CQC, 3 are the same and 2 are lower.

5 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodFeb 2016
GoodMar 2017
Requires ImprovementJun 2018
GoodJul 2019

Improved from Requires Improvement to Good in 2019. CQC has rated this home 4 times since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Four Crest Care (Watton) Limited runs in England.

Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Lancaster House

Lancaster House is a residential care home in Norfolk, providing personal care and accommodation for adults, including those living with dementia or enduring mental health conditions. Details of the CQC's most recent findings appear below.

Lancaster House is a residential care home providing accommodation and personal care to 28 people, with capacity for up to 31 adults. The service operates from a large adapted building with a self-contained unit for people living with dementia or enduring mental health conditions. Pleasant and secure garden areas are available for residents to enjoy.

People using the service reported being very happy with the care and support provided. Medicines are mostly very well managed and clearly recorded, though inspectors identified one stocktaking error during their review.

Source: CQC inspection report, 19 July 2019

Specialist Care

DementiaMental healthOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 31 places — this is not a vacancy count
Registration checked: Registered · IP25 6HP

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 19 July 2019. Latest inspection date recorded: 25 June 2019.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Lancaster House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Lancaster House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Lancaster House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Lancaster House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees