Kimberly West & East Care Centres

27 Tollgate Road, Salisbury, Wiltshire, SP1 2JA

01722336933

Care Type

Nursing Care

Inspection date

5 December 2019

Provider

Wessex Care Limited

Beds

54 beds

About Kimberly West & East Care Centres

Kimberly West & East Care Centres is a nursing home in Wiltshire, offering personal and nursing care for older adults alongside intermediate and short-term care aimed at supporting hospital discharge and recovery. Further details on the CQC's findings are set out below.

Kimberly West & East Care Centres provides personal and nursing care to 48 residents aged 65 and over. The purpose-built home accommodates people across three floors in two adjoining buildings that share a central kitchen and laundry. In addition to long-term care, the service provides intermediate and 'step up' care aimed at reducing hospital admissions and helping people regain independence to return home.

The inspection found concerns from residents and relatives regarding insufficient staffing levels and their impact on the quality of care provided. Issues were noted around response times to residents' needs and the ability of staff to deliver person-centred support consistently.

Source: CQC inspection report, 6 June 2020

Specialist Care

DementiaMental healthOlder peopleSensory impairments

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 54 places — this is not a vacancy count
Registration checked: Registered · SP1 2JA

Registered care categories

Caring for adults over 65 yrs; Dementia; Mental health conditions; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 6 June 2020. Latest inspection date recorded: 5 December 2019.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Kimberly West & East Care Centres's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Kimberly West & East Care Centres, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Kimberly West & East Care Centres, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Kimberly West & East Care Centres's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees