Hollybank Residential Home

5 Abbots Lane, Kenley, Surrey, CR8 5JB

02086604213

Care Type

Residential Care

Inspection date

27 January 2022

Provider

Mrs Valerie Jane Taylor

Beds

17 beds

About Hollybank Residential Home

Hollybank Residential Home is a residential care home in Croydon, providing personal care for older people. The CQC's latest findings on the home are set out below.

Hollybank Residential Home provides personal care for up to 17 people aged 65 and over. The home maintains strong connections between residents and their families through regular phone calls, emails, and virtual video conferencing visits. Visiting arrangements include designated visiting areas and a visiting pod to enable safe in-person meetings while following infection control guidance.

Source: CQC inspection report, 15 February 2022

Specialist Care

DementiaOlder people

Facilities & Amenities

Activities ProgrammeDining Room

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 17 places — this is not a vacancy count
Registration checked: Registered · CR8 5JB

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 28 August 2019. Latest inspection date recorded: 27 January 2022.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Hollybank Residential Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Hollybank Residential Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Hollybank Residential Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Hollybank Residential Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees