England

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Hillcroft Care HomeDudley

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Rated:Requires ImprovementNursing

Hillcroft Care Home

135 High Street, Wordsley, Stourbridge, West Midlands, DY8 5QS

01384271317

Care Type

Nursing Care

Assessment date

9 January 2026

Provider

Hillcroft Care Home Limited

Beds

28 beds

How this home compares nearby

Of 61 care homes for older people within 5 miles, 42 are rated higher by CQC, 18 are the same and 1 is lower.

5 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodDec 2016
GoodOct 2018
Requires ImprovementMar 2026

Rating dropped from Good to Requires Improvement in 2026.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Hillcroft Care Home Limited runs in England.

Average care home fees in the West Midlands: £912 a week for residential care and £1,308 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

NHS-funded Nursing Care pays £267.68 a week to the home towards registered nursing care for eligible residents (2026/27). A quoted fee may already exclude it.
This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Hillcroft Care Home

Hillcroft Care Home is a nursing home in Dudley, providing care for adults with nursing needs, including those living with physical disabilities and dementia. Details of the most recent CQC findings are set out below.

Hillcroft Care Home, in Dudley, provides accommodation with nursing and personal care for adults, including people living with physical disabilities and dementia. It was caring for 24 people at the time of assessment. The CQC rated the home requires improvement overall, a fall from its previous good rating, after finding three breaches of regulations relating to consent, safe care and governance.

Inspectors found risks were not always properly identified, care plans did not always reflect people's needs, and medicines were not always stored or managed safely. Governance systems were not effective at picking up these issues. Staffing levels were adequate and residents spoke positively about staff, though care was described as task focused rather than person centred, and one resident had not properly consented to bedrails.

Source: CQC assessment, 27 March 2026

Specialist Care

DementiaOlder peoplePhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 28 places — this is not a vacancy count
Registration checked: Registered · DY8 5QS

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 27 March 2026. Assessment date recorded: 9 January 2026.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 27 March 2026. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 29 January to 4 February 2026.
Hillcroft Care Home is registered to provide accommodation for people who require nursing or personal care. The service cares for adults, including people living with physical disabilities and dementia. At the time of our assessment 24 people were living within the home.
The inspection was responsive as the service had not been inspected since 2018 and concerns had been raised to us regarding the service. Following the site visits, the provider and registered manager shared additional information with us to support with our assessment. We also contacted health and social care professionals who work with the service to gain further insight into the quality and consistency of care provided.
The rating at the last inspection was good, during this assessment we have identified 3 breaches of regulations relating to consent to care, safe care and good governance. As a result of the findings at this assessment the overall rating for Hillcroft Care Home as changed to requires improvement.
People’s care and treatment was not always provided in a safe way. Risks were not always identified, and information was not always used to inform accurate or person-centred care planning documents which reflected people’s needs and preferences. We also found limited evidence to show people were involved in their care planning process. Medicines were not always stored or managed safely. Governance systems and audits were not effective in assessing, monitoring or improving care planning records and medicines management.
There were enough staff to meet people’s needs. Staff had the skills and knowledge to support people’s clinical needs and expectations. Staff worked well as a team and felt supported by the registered manager of the service.

Safe: Requires Improvement
Effective: Requires Improvement
Caring: Good
Responsive: Requires Improvement
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Hillcroft Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Hillcroft Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Hillcroft Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Hillcroft Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees