Hillcrest

35 Carleton Road, Pontefract, West Yorkshire, WF8 3ND

Care Type

Residential Care

Inspection date

19 October 2023

Provider

Hillcrest & Lyndale Care & Support Services Limited

Beds

20 beds

Rating history

GoodMar 2015
GoodNov 2017
Requires ImprovementDec 2023

Rating dropped from Good to Requires Improvement in 2023.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Hillcrest & Lyndale Care & Support Services Limited, which runs 4 care homes in England: 1 rated Good and 3 Requires Improvement.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Hillcrest

Hillcrest is a residential care home in Wakefield, where the team is dedicated to making sure every person who lives there feels genuinely at home. Families looking into care options here can take comfort in knowing that the staff work hard to create a warm, familiar environment that residents can truly call their own.

Hillcrest provides accommodation and support for up to 20 adults with learning disabilities, with 20 people using the service at the time of inspection. The organisation operates as a complex of three registered buildings—the main Hillcrest house and two smaller properties, Hill Close and 2 Hill Close—sharing staffing, policies, and operational elements across all three sites.

The service supports people with learning disabilities and autistic individuals, aiming to provide respect, equality, dignity, and choices while promoting independence and access to local communities. Inspectors observed the quality of support and care provided across all three interconnected buildings during their assessment period.

Source: CQC inspection report, 2 December 2023

Specialist Care

Learning disabilitiesMental health

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 20 places — this is not a vacancy count
Registration checked: Registered · WF8 3ND

Registered care categories

Learning disabilities; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 2 December 2023. Latest inspection date recorded: 19 October 2023.

Safe: Requires improvement
EffectivePublished 8 November 2017: Good
Caring: Requires improvement
ResponsivePublished 8 November 2017: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Caring: How do staff protect privacy, dignity and each person’s choices?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Hillcrest's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Hillcrest, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Hillcrest, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Hillcrest's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees