Stella House Residential Care Home

The following is CQC's published account of its assessment, published 18 March 2026. References to “we” mean CQC. It describes findings at that time.

Dates of assessment: 8 January 2026 to 31 January 2026. Stella House is a 40 bedded residential care home, supporting older people, including people living with dementia. At the time of our assessment there were 35 people living at the service. We visited on 8 January 2026 and 14 January 2026. This was a planned assessment based on our previous rating.

The provider ensured safe staffing levels were in place and staff had the training and support to carry out their role. Recruitment procedures were in place but not always clearly recorded to show robust checks had been made. There was an established staff team who knew people well and fostered caring and trusting relationships. The service had a supportive culture and risks to people’s health, safety and wellbeing were mostly assessed appropriately and regularly reviewed. However, documentation was not always completed accurately or effectively to demonstrate people’s care and support was managed safely. Medicines were not robustly managed and improvements were required to ensure safe and consistent practice. The service was homely and well maintained.

The service worked well with stakeholders and other agencies to meet people’s health needs. There were strong links with health and social care professionals.

The management team conducted regular audits and checks to maintain oversight of the service, although these were not always effective and some areas of quality checks needed to be more robust. The provider and registered manager were accessible and approachable, and were committed to driving improvements and providing a person-centred, high-quality service.

The service was in breach of the legal regulation in relation to people’s safe care and treatment. We have asked the provider for an action plan in response to the concerns found at this assessment. The provider was receptive to feedback and included the assessment findings in their continuous development of the service.