Highwater House

104 Westwick Street, Norwich, Norfolk, NR2 4SZ

01603766627

Care Type

Residential Care

Inspection date

1 March 2019

Provider

St Martins Housing Trust

Beds

22 beds

Rating history

GoodMay 2016
OutstandingMar 2019

Improved from Good to Outstanding in 2019.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home St Martins Housing Trust runs in England.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Highwater House

Highwater House is a residential care home in Norfolk, offering accommodation and personal care for adults with mental health disorders and drug and/or alcohol dependencies, including people who have been homeless or are at risk of homelessness. Details of the most recent CQC findings are set out below.

Highwater House provides accommodation and personal care for up to 22 people who have been homeless or are at risk of homelessness and have mental health disorders alongside drug and/or alcohol dependencies. Located in central Norwich, the service supports some of the most vulnerable people in the community.

People receive outstanding care from a committed and knowledgeable staff team. Residents are treated with exceptional kindness and spoke extremely positively about their experience. Staff demonstrate high motivation and the organisation shows strong commitment to supporting its residents through their recovery and stabilisation.

Source: CQC inspection report, 26 March 2019

Specialist Care

Mental health

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 22 places — this is not a vacancy count
Registration checked: Registered · NR2 4SZ

Registered care categories

Mental health conditions; Substance misuse problems.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Outstanding.

Rating report published 26 March 2019. Latest inspection date recorded: 1 March 2019.

Safe: Good
Effective: Good
Caring: Outstanding
Responsive: Good
Well-led: Outstanding

Read Highwater House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Highwater House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Highwater House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Highwater House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees