England

Highview HomeDudley

Illustrative image. Photographs of this home have not yet been added.

Rated:Requires ImprovementResidential

Highview Home

12 Priory Road, Dudley, West Midlands, DY1 4AD

01384258502

Care Type

Residential Care

Inspection date

22 September 2022

Provider

Dhillon Care Services Ltd

Beds

24 beds

How this home compares nearby

Of 92 care homes for older people within 5 miles, 56 are rated higher by CQC, 34 are the same and 2 are lower.

40 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

Requires ImprovementDec 2015
Requires ImprovementJan 2017
Requires ImprovementNov 2018
GoodDec 2019
Requires ImprovementMay 2021
Requires ImprovementSept 2022
Requires ImprovementJan 2023

Rating dropped from Good to Requires Improvement in 2021. CQC has rated this home 7 times since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Dhillon Care Services Ltd runs in England.

Average care home fees in the West Midlands: £912 a week for residential care and £1,308 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Highview Home

Highview Home is a residential care home in Dudley, offering older people a place to call home in a familiar part of the West Midlands. Families looking for care in the area will find a setting where the focus is on the comfort and wellbeing of those who live there. It can bring real peace of mind to know that your loved one is being cared for close to home, within a community they know well.

Highview Home provides residential care for up to 24 older people and those living with dementia, currently supporting 21 people. Inspectors found significant concerns with medicines management, which placed people at risk of harm. Environmental risks were not always properly identified or monitored, and the home did not consistently review accidents and incidents to prevent future harm.

Quality assurance systems were ineffective, with audits not regularly completed or kept up to date.

Despite these issues, people felt safe at the home and reported positive experiences. Relatives felt their loved ones received good care, and staff numbers were adequate to meet residents' needs. The home had systems in place to gather feedback and address complaints from residents and families.

Source: CQC inspection report, 5 January 2023

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 24 places — this is not a vacancy count
Registration checked: Registered · DY1 4AD

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 5 January 2023. Latest inspection date recorded: 22 September 2022.

Safe: Requires improvement
EffectivePublished 6 May 2021: Requires improvement
CaringPublished 6 May 2021: Requires improvement
Responsive: Requires improvement
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Caring: How do staff protect privacy, dignity and each person’s choices?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Highview Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Highview Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Highview Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Highview Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees