Highfield

1-3 Emily Jackson Close, Eardley Road, Sevenoaks, TN13 1XH

01732443245

Care Type

Residential Care

Inspection date

7 December 2023

Provider

Avenues South East

Beds

18 beds

Rating history

GoodSept 2015
GoodApr 2017
GoodDec 2017
InadequateOct 2023
Requires ImprovementJan 2024

Improved from Inadequate to Requires Improvement in 2024. CQC has rated this home 5 times since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Avenues South East, which runs 8 care homes in England: 6 rated Good and 2 Requires Improvement.

Average care home fees in the South East: £1,243 a week for residential care and £1,579 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Highfield

Highfield is a care home based in Kent, offering a homely and supportive environment for those who call it home. The team here is dedicated to making residents feel comfortable, valued, and genuinely cared for each day. Families searching for the right place for their loved one will find a setting where kindness and individual attention sit at the heart of everything that is done.

This care home provides personal care to up to 18 people, including those with learning disabilities and autism, across three individual bungalows. At inspection, 17 people were using the service. Staff identified people's aspirations and goals, focusing on their strengths and promoting independence through consistent approaches to daily living skills.

People were supported to access health and social care in the community and had maximum choice and control over their lives, supported in the least restrictive way possible. While staff understood risks to people's health and safety with risk assessments in place, some assessments lacked sufficient guidance to ensure people were as safe as possible.

Source: CQC inspection report, 12 January 2024

Specialist Care

Learning disabilitiesOlder peoplePhysical disabilities

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 18 places — this is not a vacancy count
Registration checked: Registered · TN13 1XH

Registered care categories

Caring for adults over 65 yrs; Learning disabilities; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 12 January 2024. Latest inspection date recorded: 7 December 2023.

Safe: Requires improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Highfield's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Highfield, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Highfield, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Highfield's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees