Highfield Residential Care Home

Highfield Residential Care Home accommodates 31 people in an adapted building, with 26 residents at the time of inspection. The service provides personal care for older people and implemented thoughtful measures to maintain family connections during restrictions. Residents could select a named relative to visit in a dedicated room if they tested negative for Covid-19, and relatives could be designated as essential caregivers when needed for a person's wellbeing.

A video portal enabled residents to see and speak with family members, while the registered manager sent regular email updates to relatives about service developments.