Highcliffe Care Centre

Whitchurch Road, Witherwack, Sunderland, Tyne and Wear, SR5 5SX

01915160606

Care Type

Residential Care

Inspection date

26 February 2021

Provider

Highcliffe Care Centre Limited

Beds

60 beds

About Highcliffe Care Centre

Highcliffe Care Centre is a residential care home in Sunderland, providing accommodation and personal care for adults, including some people living with dementia. Further details from the latest CQC inspection are set out below.

Highcliffe Care Centre provides accommodation and personal care for up to 60 people, some of whom are living with dementia. The home has strong infection prevention and control measures in place. All staff members and visitors have their temperature checked upon arrival and are given appropriate personal protective equipment.

Visitors complete lateral flow tests and health declarations, and hand sanitiser is available throughout the home. The environment is kept clean and tidy, with domestic and care staff undertaking additional cleaning throughout the day, including frequently touched surfaces such as door handles and handrails. The registered manager carries out weekly stock checks to ensure sufficient PPE supplies are available for staff, visitors and people living in the home.

All staff have received training in infection prevention and control and in the proper use of PPE.

Source: CQC inspection report, 23 March 2021

Specialist Care

DementiaOlder peoplePhysical disabilitiesYounger adults

Facilities & Amenities

Activities ProgrammeCafe BarCinema RoomDining RoomEn-suite RoomsGardenHairdresserCommunal LoungeParkingWiFi

Practical details from the provider

The provider describes bedrooms with en-suite washrooms and shared lounges.
The garden has seating, a gazebo and raised beds, and the home has a minibus for outings.

Published on the provider's website, checked 20 September 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 60 places — this is not a vacancy count
Registration checked: Registered · SR5 5SX

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 1 May 2019. Latest inspection date recorded: 26 February 2021.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Highcliffe Care Centre's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Highcliffe Care Centre, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Highcliffe Care Centre, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Highcliffe Care Centre's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees