High Lea House

High Lea House is a care home without nursing for up to 29 older people, providing accommodation and personal care. The CQC rated the service inadequate overall, following concerns raised by the local authority about care quality and leadership. Inspectors found widespread failings in safety and governance, including poor medicines management, unmonitored hydration risks, unreviewed falls, and safeguarding incidents not properly reported.

The service had lacked a registered manager for over a year, and oversight remained ineffective.

Some residents spoke warmly of caring staff, but others described restricted independence, limited activities, and concerns about cleanliness. Fire evacuation planning for a stair lift was also inadequate. The provider remains in breach of regulations relating to safe care, governance and safeguarding notifications.