England

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Heartwell House Residential Care HomeLeicester

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Rated:GoodResidential

Heartwell House Residential Care Home

32 Shaftesbury Avenue, Leicester, Leicestershire, LE4 5DQ

01162665484

Care Type

Residential Care

Inspection date

6 May 2022

Provider

Heartwell Care Ltd

Beds

23 beds

How this home compares nearby

Of 73 care homes for older people within 5 miles, 2 are rated higher by CQC, 60 are the same and 11 are lower.

46 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

InadequateAug 2015
InadequateDec 2015
Requires ImprovementFeb 2016
GoodJul 2016
GoodDec 2017
GoodFeb 2020
Requires ImprovementJan 2021
Requires ImprovementDec 2021
GoodJun 2022

Improved from Requires Improvement to Good in 2022. CQC has rated this home 9 times since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Heartwell Care Ltd runs in England.

Average care home fees in the East Midlands: £958 a week for residential care and £1,250 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Heartwell House Residential Care Home

Heartwell House Residential Care Home is a residential care home in Leicester, offering care within a shared home setting. The full CQC findings are set out below.

Heartwell House provides residential and nursing care to 13 people in a shared home setting. The service also operates as a domiciliary care agency, offering personal care support to individuals living in their own homes, though no one was currently receiving domiciliary services at the time of inspection.

Source: CQC inspection report, 14 June 2022

Specialist Care

Mental healthOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing; Domiciliary care service
Registered capacity: 23 places — this is not a vacancy count
Registration checked: Registered · LE4 5DQ

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 14 June 2022. Latest inspection date recorded: 6 May 2022.

Safe: Good
EffectivePublished 15 February 2020: Good
CaringPublished 15 February 2020: Good
ResponsivePublished 15 February 2020: Good
Well-led: Requires improvement

Questions prompted by these ratings

Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Heartwell House Residential Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Heartwell House Residential Care Home, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Heartwell House Residential Care Home, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Heartwell House Residential Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees