Hatfield Lodge

1-3 Trinity Gardens, Folkestone, Kent, CT20 2RP

01303253253

Care Type

Residential Care

Assessment date

6 November 2025

Provider

Hatfield lodge care home Limited

Beds

34 beds

About Hatfield Lodge

Hatfield Lodge is a residential care home in Kent for older people living with dementia. Further details from the Care Quality Commission's most recent assessment are set out below.

Hatfield Lodge is a residential home for older people living with dementia. The service had previously been in special measures following serious concerns, and this follow-up assessment found meaningful improvement across care and management, though a breach relating to staff recruitment remained unresolved.

Inspectors found people were more settled, with better access to activities, meals and outings, and staff had more time to spend with residents. Management oversight had strengthened, with new audits and an action plan in place. However, further work was still needed on risk guidance, recording of actions after incidents, and medicines management, so the service remains rated Requires Improvement overall.

Source: CQC assessment, 23 January 2026

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 34 places — this is not a vacancy count
Registration checked: Registered · CT20 2RP

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 23 January 2026. Assessment date recorded: 6 November 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 23 January 2026. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 10 November to 5 December 2025. Hatfield Lodge is a residential home for older people who are living with dementia. The assessment was completed to follow up on enforcement action following our last assessment. At our last assessment we identified 4 breaches of regulation including safe care, governance, person centred care and safe staffing. At this assessment we found improvements had been made but further improvement was needed and the service continued to be in breach of regulation relating to staff recruitment.
There had been changes to the management team at the service, the operations director had based themselves at the service to drive improvement. They had also applied to be the registered manager, which was confirmed during the assessment. The oversight of the service had improved, and the provider had commissioned an external quality audit and dementia mapping study. The audits had identified shortfalls, an action plan had been put in place, and there continued to be further improvement needed. The way in which staff worked had changed and people now received support when they needed it. Some staff hours had increased such as laundry staff and the cook; this had given care staff more time to spend with people. Potential risks to people’s health and welfare had been assessed, though guidance had improved there were still some areas which required further detail. Accidents and incidents were now recorded and analysed but the action taken was not always recorded clearly. Medicine management had improved but guidance relating to when required medicines still needed to be improved.
This service has been in Special Measures since 19 August 2025. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Requires Improvement
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Hatfield Lodge's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Hatfield Lodge, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Hatfield Lodge, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Hatfield Lodge's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees